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Flexible configuration of your repair management workflow

Repairline offers a quick and flexible workflow configuration in order to map all your company's individual service processes exactly as you wish. From creation of customer service communication and tracking, as well as cost estimations to company documents and repair processes: with our online software you are able to configure every detail of a whole service procedure. Furthermore, Repairline easily takes care of execution and administration of all cross-company process requirements regarding after-sales and repair management.

Capturing of service cases - independent of manufacturer and product

Warranty, goodwill or fee-based reparation - with the help of our online software you are able to take into account as well as process all product information and customer data in the repair system in no time. In this way we guarantee the capturing of service cases according to your own requirements and completely independent of manufacturer or product. Special features for processing of DOA, Return Material Authorisation or repairs covered by insurance guarantee a lean and trouble-free repair administration - even in the most complex scenarios.


Flexible error coding directly in the repair management software

For an extensive variety of service processing you are able to use the internationally acknowledged IRIS repair code. Documentation of all typical error indications is easy with the help of the appropriate repair code and gives your technician the necessary summary for a quick repair at the same time. Maybe you have to handle repairs of smartphones or notebooks? You are in charge of service, maintenance and repair of fully automated bean-to-cup coffee machines? You also have to take care of processing a wide variety of other services regarding different devices? With our Repair & Service software you can be sure to make the right decision. As experts in our field we are able to either help you with the professional use of all predefined service codes or create indivualized customer and product specific codes for you.


Your documents - created automatically and arriving quickly at their destination

The flexible and individual workflow configuration of Repairline allows you to include any number of enterprise compliant documents in your workflow as well as generate them automatically and dispatch them to customers and partners or print them. In this way all repair receipts, delivery notes, cost estimations, quotations, invoices, component orders and all other documents are generated automatically and smoothly for you and are on their way in not time.


Lean stock management and replacement

Our repair management software is also a well thought out and intelligent solution for stock management and replacement. Spare parts that have been used during a repair process will be logged out of the warehouse stock and reported to procurement as a requirement message. Procurement is then able to replace the used spare parts under consideration of all suppliers. Subsequently all new parts can be logged in the warehouse stock via barcode scanner or manual input.


Logistics and interfaces to parcel shipping

With Repairline, all labels necessary for shipping can be generated as well as printed in a quick and easy way. Controllable UPS and DHL features ensure an automated data transfer to the carriers.


Extensive search functionalities and individual reporting services

Repairline offers search functions that enable you to filter all service and repair data considering various criteria and export it to Excel©. Completely according to your requirements, all data will be filtered and sorted regarding progress, entry date or status, user, manufacturer, warranty, customer or any other available factors. You have additional requests or wishes? As an option, we offer our reporting service for the creation of explicitly defined, individual company reports.


Automated Messaging, Track & Trace and Tickets

You would like to keep your customers, suppliers and manufacturers up to date and be informed about all important operations yourself? Our tool offers the possibility to provide all involved parties with any relevant documents and to automatically inform them via email or text messaging. Our integrated ticketing system communicates between all participating Repairline users accordingly to the respective service case. Finally, the integrated Repair Tracking allows partners and customers to not only keep track of the order status but also to query any desired process or service information online at any time.


Import-Export – your data wherever you need it

Repairline lets you easily import any data of customers, components, products, registrations or rental devices trouble-free. Of course our service also covers the possibility of exporting the Repairline database at any time. Would you like to link your ressource planning system or for example your CRM or ERP software? Repairline Web Services offer uncomplicated data exchange with other systems through an open interface (API).


Multilingual and individual – precisely according to your needs

Repairline enables you to embed various languages flexibly and individualized. Additionally the so-called translation mode lets you align certain terms accordingly to your own company's wording. Furthermore our online software gives you the opportunity to adjust logos and colours consistently with your company's CI both on the website and in all documents. A white label solution is possible as well.


Administration of customers, appointments and rental devices

There is always trouble with the management of your appointments and deadlines? The administration of rental devices still causes confusion among your employees? Thanks to its easy handling and clear structure, Repairline supports you with these issues as well - for example with the rental device administration module. Repairline enables you to manage agreed-upon dates online and transfer them to Outlook©. Also customer data, invoice an dshipping addresses may be edited in Repairline at any time.


Repairline covers everything you could wish for – because it doesn't stop here!

Repairline holds numerous other functions: These include for example an inspection of incoming and outgoing goods, fixed or expandable accessory lists as well as configurable service charges and hourly fees. Furthermore we offer automated warranty calculation, bulk order registration and the verification of serial numbers at input (e. g. IMEI). You have other requests? This is by far not everything Repairline has to offer. Please get in touch with us and we will find the right solution for you.